product | FAQ
Where are VORA products manufactured?
VORA products are manufactured right here in Australia by a team of expert nutritionists, naturopaths and food scientists.
Are VORA products vegan?
All VORA products are 100% suitable for vegans. And best of all, our plant-based proteins are complete proteins, meaning they contain all 9 essential amino acids vegans and vegetarians need for protein synthesis.
How is a plant-based diet good for the environment?
Plant-based diets are good for the environment in a number of ways.
First, they require less water than meat-based diets. Meat production requires over 15 times as much water as plant-based agriculture, so switching to a plant-based diet can reduce water usage by over 50%!
Second, plant-based diets emit far fewer greenhouse gasses than meat-based diets. The livestock industry is responsible for 18% of all global emissions—more than the entire transportation sector combined! Switching to a plant-based diet can reduce your carbon footprint by up to 51%.
And finally, when you eat less meat, you're not only reducing your own environmental impact; you're also reducing the resources needed by others to produce it. When we all make small changes like this together, we can create an even bigger impact on our world's future!
Do VORA products contain sugar?
Our products are all 100% sugar-free, and when we use sweetener, we use 100% natural sugar-free monk fruit extract.
Monk fruit extract is a natural sweetener that has been used for centuries in China and Southeast Asia. It's made from the dried fruit of the monk fruit plant, which is native to southern China and northern Thailand.
Monk fruit extract has been shown to be 150-200 times sweeter than sugar, so a little goes a long way - and without all the calories!
It also doesn't have the same bitter aftertaste that some other sweeteners like stevia have.
What kind of packaging does VORA use?
We ship all of our products to you in 100% recyclable shipping boxes: no bubble wrap or styrofoam here.
The product pouches themselves are paper-based, with a minimal plastic lining to keep your product fresh. Although these pouches aren't recyclable, we make an effort to stop plastic before it reaches the ocean by supporting ocean stewards at Plastic Bank.
We're always looking for ways to cut down on plastic without sacrificing freshness, and plan to be plastic-neutral by 2025.
Brand | FAQ
What makes VORA different?
Many people are now switching to a plant-based diet due to its many health benefits. VORA caters to this growing customer base by putting lots of effort in coming up with incredible tasting plant-based products that are healthy, good for the planet, and still 100% delicious!
Our range of nutritious products are designed by a team of experts and are packed with loads of beneficial superfoods, antioxidants, prebiotics and herbal extracts to support immune function, weight loss, gut health and energy levels!
How will VORA give back?
VORA is committed to accelerating the transition to a healthy, cleaner and kinder planet. That’s why we’re partnering with i=change who are doing incredible work to help protect the planet and its people.
For every purchase you make, we plan to donate $1 dollar out of our own pocket to the NGO of your choice! This is powered by i=Change, a powerful platform we are in the process of integrating into our checkout process. Once you make a purchase, the iChange platform will appear asking you where you want your donation to go. You can choose among dozens of NGOs dedicated to everything from childhood literacy to violence against women.
We’re inviting you to join us in bringing awareness to these important causes, while also giving back!
Shopping | FAQ
How do I know my payment information will be safe?
We process our credit card payments with Shopify payment gateway. Your personal information is encrypted and securely processed without you leaving the security of our website.
Is GST included in the price?
Yes, the price listed for each product includes GST.
Does VORA offer wholesale prices?
Yes, feel free to contact us at email@example.com or 1300 GO VORA - (1300 468 672) to discuss wholesale options. All wholesale orders will incur a 1.5% surcharge for credit card purchases.
Shipping & Delivery | FAQ
When will my order be posted?
Unless we tell you prior to you placing your order, your order will usually leave our warehouse within 3-5 business days. For more information on shipping or delivery, please visit our shipping policy page.
Does VORA offer free shipping?
Yes, VORA offers express free shipping on all orders over $100 (wholesale not included).
What couriers does VORA use?
VORA Health Group uses several couriers both nationally and internationally, including Australia Post and Couriers Please.
How much will shipping cost?
For orders within Australia, you can choose regular shipping or express shipping. Regular shipping costs a flat $5 for all orders under $100 and is free for all orders over $100.
Unfortunately for now, we can only offer flat fee and free shipping for metro areas only. Shipping fee to regional areas will be calculated at checkout. Express shipping costs a flat $19 per order, regardless of order value.
Does VORA ship internationally?
Yes. All international orders (both retail and wholesale) will incur a shipping fee that will be calculated at checkout. Additional custom fees may apply, so please check your local customs regulations.
How can I track my order?
We will send notifications with details of the carrier when your order has been packed and shipped. We will select the quickest carrier for your order so that you can enjoy the VORA Goodness as soon as possible. Where the selected carrier provides a tracking number, we will include the details in the notification of your order.
What payment methods do you accept?
We accept payment via PayPal, ApplePay, GooglePay, JCB, ShopPay Visa or MasterCard.
RETURNS | FAQ
Can I make returns?
In addition to any rights and remedies you may have under the Australian Consumer Law or any other law, we offer a generous refund policy you can read about here.
Can I cancel or change my order if I’ve changed my mind?
If we haven’t already dispatched your order, we may be able to cancel or change your order if you’ve changed your mind. Contact us as soon as possible at firstname.lastname@example.org or 1300 GO VORA - (1300 468 672). If your shipment has already been dispatched, you can send any unopened items, in their original condition, and at your own cost, for a full refund or exchange. Read more about our refund policy here.